Refund Policy

At Jaysora Zenith Quarter, we stand by the quality of our products and aim to make your shopping experience worry-free. If you have concerns about your purchase, we are here to help.

You may request a refund or exchange within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Perishable goods, opened personal care products, and customized items are generally non-returnable unless defective.

To begin the refund process, please contact our team via email or phone with your order details and reason for return. We will guide you through the necessary steps and keep you informed at each stage.

Once we receive your item, our team will inspect it to confirm eligibility. If approved, your refund will be processed using your original payment method, usually within 5-7 business days. If the return is not approved, we will notify you and return the item.

Shipping costs for returned items are the responsibility of the customer unless the return is due to our error or a defective product. For eligible returns, we may offer to cover some or all shipping fees at our discretion.

If you have questions or need assistance with your return or refund, please contact us:
Email: admin@jaysoraquarter.store
Phone: +63 930 745 1590